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General Articles

Frequently Asked Questions

My home cabling has now been “fit off”. What does this mean?

Why is there a cable/string coming out of the wall near my meter box?

How do my TV Wall Provisions (conduits) work?

Who is responsible for calling Intelligent Home installers to attend site during the construction of my new home?

When do Intelligent Home installers attend site during the construction of my new home?

My Foxtel IQ4 isn't working in 4K

How does my speaker pre-wire cabling work?

NBN / Network Connection Types & Fees

What are the different types of nbn connections?

What is Fibre to the Node (FTTN)?

What is Fibre to the Curb (FTTC)?

What is Fibre to the Premises (FTTP)?

What is Hybrid Fibre Coax (HFC)?

What is the one-off fibre connection fee?

What are the private networks (LBNCo, OptiComm and Telstra Fibre)?

Internet Service Providers

What do I need to do prior to moving in?

What do I do if my internet suddenly stops working?

Who do I contact if there is an issue?

3, 4 & 5 Point Packs

3, 4 & 5 Point Pack overview

How do I connect FTTN and FTTC systems?

How do I connect nbn FTTP and HFC systems?

FTTP troubleshooting

What are additional networking points (N Points)?

Can I use my phone point for my modem?

What do the 3, 4 and 5 Point Pack plate stickers mean?

Who do I contact to organise a handover for my 3 Point Pack?

Smart Wiring

Smart Wiring overview

What do the Smart Wiring plate stickers mean?

What if my wall plates don't have any labelling?

What is a tie cable?

Help! I can’t open my Smart Wire panel.

Security Systems: DSC

How do I change my DSC security system code?

How do I adjust the time that I have to turn my alarm on and off?

My keypad says there is a trouble, what does this mean?

Common DSC security system faults

Can I connect my DSC alarm system to an app?

Security Systems: Hills

How do I change my Hills security system code?