Support Center
General FAQs
(
7
)
My home cabling has now been "fit off". What does this mean?
Why is there a cable / string coming out of the wall near my meter box?
How do my TV Wall Provisions (conduits) work?
Who is responsible for calling Intelligent Home installers to attend site during the construction of my new home?
When do Intelligent Home installers attend site during the construction of my new home?
See more
NBN Network Connection Types and Fees
(
7
)
What are the different types of NBN connections?
What is Fibre to the Node (FTTN)?
What is Fibre to the Curb (FTTC)?
What is Fibre to the Premises (FTTP)?
What is Hybrid Fibre Coax (HFC)?
See more
Internet Service Providers
(
3
)
What do I need to do prior to moving in?
What do I do if my internet suddenly stops working?
Who do I contact if there is an issue?
3, 4 and 5 Point Packs
(
8
)
3, 4 & 5 Point Pack overview
How do I connect FTTN and FTTC systems?
How do I connect NBN FTTP and HFC systems?
FTTP Troubleshooting
What are additional networking points (N Points)?
See more
Smart wiring
(
5
)
Smart wiring overview
What do the Smart Wiring plate stickers mean?
What if my wall plates don't have any labelling?
What is a tie cable?
Help! I can't open my Smart Wire panel
Security Systems
DSC
Hills
Security Monitoring
(
4
)
What is Intelligent Home alarm monitoring?
What happens if my alarm goes off?
What are security guard callouts?
What are the contact numbers for alarm monitoring?
Access Control
Rosslare
Home Theatre
(
6
)
TV Wall Mounting Provisions: How do they work?
TV Wall Mounting Provisions: My HDMI cables do not fit, what do I do?
Speaker Cabling: Overview of wiring
Sonos: I have been logged out of my Sonos app, what are my login details?
Sonos: My Sonos is not working, what do I do?
See more
Intercom
Dahua
Fermax
Ring
CCTV Security Cameras
(
1
)
Dahua
CCTV provisions overview
TV Antennas
(
1
)
No TV Channels? How to locate and check that your VDU has power
Lighting Control
Fibaro
C-Bus
Kasta
