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Your Intelligent Home wiring is generally run at the same time as your electrical wiring. By ‘fit off’ stage, your cabling will be complete and your wall outlets (TV, phone and data points) will be terminated with cover plates.

Intelligent Home run a draw wire/string through the internal fibre conduit in preparation for the nbn cable. If you have a cable or string coming out of the wall, this is a sign that your internet connection to the home has not been completed yet. Please contact your internet service provider to organise a installation technician visit to complete your internet connection.

The blank wall plates in your audio visual area cover the entry points to conduits that are housed inside the wall. These 25mm external (23mm internal) diameter conduits will be used to conceal interconnecting cables between your TV and audio visual equipment. In order to access the conduits, the wall plates should be removed entirely or your TV installer can cut holes through the covers with a hole saw. Due to size restrictions, TV power cables with large IEC 3 pin plugs, or fixed power leads will require modification by an electrician or licensed TV installer prior to feeding them through. Some TVs are supplied with figure 8 style power cables and do not require modification.

When purchasing cables or engaging a TV installer, it is important to note the internal 21mm conduit size. Selecting HDMI cables with large head connectors in particular, causes issues on site with a less than desirable installation result. No one wants to see cables running down the wall! Thankfully, HDMI cables are available in a variety of sizes and we recommend using slim cables with a head connector no larger than 20mm in width. 

A note on cavity walls: TV Wall Provisions on cavity walls will be installed using either 25mm conduits or wall boxes with draw wires only. The installation method will be determined by the on-site installers.

If you are uncertain about what cables are suitable for your installation, or you don’t know where to start, we strongly recommend that you contact your original Intelligent Home sales consultant. They will happily advise you, supply cables over the counter or arrange your TV installation as required.

If the Intelligent Home scope of work is included in your building contract then your builder will be responsible for scheduling installers to site. If you are paying Intelligent Home for works directly, then you will be responsible for call-ups (unless a prior arrangement has been confirmed with your builder).

If you are building a new home, Intelligent Home will generally need to attend site at the same time as your electrician. Detailed call-up requirements for construction can be found on our Call Up Schedule page. If you have any concerns regarding call-ups to site, please call our office on 6363 8744.

If Foxtel IQ4 4k is installed and it doesn’t work, try setting it to 4k output instead of auto.

Speaker cable is covered in either a pink or yellow sheath. The cable carries 2 pairs of wires (for left and right speakers) and is looped through your wallpates. If you are installing your own speakers and you need more information regarding speaker terminals, stripping cable and installing your equipment click here for our speaker cabling guide.

The nbn provide 4 different types of connections to the home, Fibre to the Node (FTTN), Fibre to the Curb (FTTC), Fibre to the Premise (FTTP) and Hybrid Fibre Coaxial (HFC). Each of these require different devices and cables for connection. To find out what type of connection your premises has please visit the nbn website https://www.nbnco.com.au/connect-home-or-business/check-your-address. 

FTTN utilises the existing copper network to provide an internet connection. Intelligent Home will install a conduit from the connection location on the outside of the house to a designated point inside that will be labelled “Fibre Conduit”. An nbn technician will then install a copper cable from the street to the side of a home and then from the connection location through the installed conduit to the designated point. This will then allow the user to connect their service providers modem to the nbn.

FTTC uses a mixture of fibre and copper to provide an internet connection. Intelligent Home will install a conduit from the connection location on the outside of the house to a designated point inside that will be labelled “Fibre Conduit”. An nbn technician will then need to connect a copper cable from the street to the side of a home and then from the connection location through the installed conduit to the designated point nbn will then supply a white box called a Network Connection Device (see picture below). Once the Network Connection Device is connected to the connection point inside, you can connect your service provider modem and connect you to the internet.

FTTP provides an internet connection through a direct fibre feed. Intelligent Home will install a conduit from the connection location on the outside of the house to a designated point inside that will be labelled “Fibre Conduit”. A nbn technician will then install a fibre cable from the street to the outside of the home and then from the connection location through the installed conduit to the designated point. The nbn technician will then install a white box called a Network Termination Device (see below). You can connect your service provider modem to the Network Termination Device and connect to the internet.

HFC utilises a coaxial network to provide an internet connection. Intelligent Home will install a conduit from the connection location on the outside of the house to a designated point inside that will be labelled “Fibre Conduit”. A nbn technician will then install a coaxial cable from the street to the outside of the home and then from the connection location through the installed conduit to the designated point. The nbn technician will then install a black box called a Network Termination Device (see below). You can connect your service provider modem to the Network Termination Device and connect to the internet.

Under the government regulations all new fibre connections incur a connection fee. These charges may vary depending on which type of connection you have in your area. Please contact your internet service provider for more information on fees & charges.

While the nbn own most of the telecommunications network, there are a few private companies that service different areas. Opticomm, LBN Co and Telstra all have dedicated fibre networks providing internet to a person’s home. These companies also provide free to air TV through their respective connection boxes meaning no antenna is required. There are a limited number of service providers who will connect to these companies, so it is important to check prior to signing up. For further information on who services your area please click on the links below.

LBNCo: https://www.lbnco.com.au/

OptiComm: https://www.opticomm.net.au/

Telstra Fibre/Velocity: https://www.telstra.com.au/internet/velocity

Prior to handover of your new home, you will need to contact your preferred internet service provider and organise connection of your home internet. The process can sometimes take more than 3 weeks, so it is best to give them plenty of time.

If you have a handover included in your Intelligent Home package, a prerequisite is that your home internet connection is active prior to us attending site.

If your internet connection is active and you would like to book in your handover, please click here.

If the internet stops working, then you can check your service providers outages page. This will alert you to any network outages in your area. If there are no outages, then contact your service provider technical support.

For any issues with the internal cabling of your house, please contact the Intelligent Home service team on 08 6363 8744.

For any issues relating to your external lead in conduit, please contact your builder who will direct you to the right person.

For any issues with the stability of your internet connection, please contact your Internet Service Provider directly. 

Intelligent Home offers a variety of different wiring packages to our clients and our standard selection is the 3 Point Pack. 

The 3 Point Pack includes:

• A single TV Antenna point wired back to your roof space for connection to your antenna.
• Two (2) Cat6 data cables labelled as phone & internet which are wired from your NBN internal connection location (usually your Garage) to a location agreed during your smart wiring consult.

Depending on the type of Internet connection you have and where your internal points run to, there may be multiple ways to connect your modem.

You will generally have two data cables for phone & internet run from an internal point to your Garage next to a dedicated GPO (Power outlet) and NBN Connection point. The 3 main connection types are NBN FTTN/C (Fibre to the Node/Curb), NBN FTTP (Fibre to the Premise) and NBN HFC (Hybrid Fibre Coaxial). You can find out more information on NBN Connection types here.

 
NBN and your Internet Service Provider will test and prove connection at the first point in your Garage and leave you to plug in the cables so that you can connect your modem inside. Next to the NBN connection point in your Garage, you will notice that the 2 Data points are labelled Phone & Data. These 2 points run to the location that you have chosen inside the house and may be together or in separate locations and the names correspond to each other. Essentially, this is where your modem/router will be installed.

Using a standard Ethernet cable, connect the NBN Connection Device in your garage to the port that is labelled Internet, this will now send the NBN connection through to that corresponding port inside the house. 

At the Internet point inside, plug in the grey telephone cable that comes with your Service Provider modem kit from the Internet port on the wall to the DSL port on the back of the Modem. Plug in the power for your Modem and wait 5 minutes for the connection to start.

At the Internet point inside, plug in another Ethernet cable from the Internet port on the wall into the WAN port on the back on the Modem. Plug in the power for your Modem and wait 5 minutes for the connection to start. 

You can check the UNI-D1 light on your NBN Connection device. If this is flashing Orange, you are connected to the correct port. If it is not, please try another port.

Once you have your Modem connected, the DSL/WAN, Internet and Phone lights should be illuminated on the interface. You can now plug in your home telephone into the port labelled PHONE on the back of the Modem (not the wall port). 

If you have a 4 Point Pack, 5 Point Pack or have chosen to, you may also have another data networking point somewhere else in the house. These points will be run from the chosen rooms back to the Modem location and should be labelled as N1 or N-Source respectively. To make that point active with an internet connection, you will need to get another Ethernet cable and connect it from the wall plate labelled N-Source or N1 to one of the LAN ports on the back of the Modem. Your modem/router will generally have 4 LAN ports. If you have more than 4 network points, you may need to invest in an ethernet switch to extend the amount of network ports.

If you have multiple N Points you can follow the same direction above to plug in the remainder of the points so that you have an active internet connection throughout the house.

The Phone port that is run from the NBN/Garage connection points is a Cat6 Data cable so you can use this point to connect your internet as well. If you have your Phone point in 1 room and Internet point in another, it gives you some flexibility to move your Modem round to find an optimal position.

PHONE: Phone point coming from NBN/Garage connection points.

NET/INTERNET: Internet point coming from Garage connection points.

N-SOURCE: Usually your modem/router location which links to other Network points around the house.

N1/N2/N3: The other end (equipment end) of the N Source – usually found in the dedicated rooms.

You can request a Handover with our Service Department by filling in the form hereor alternatively give us a call on 08 6363 8744.

Intelligent Home offers a variety of different wiring packages to our clients and our upgrade option is the Smart Wiring System. Smart Wiring or Structured cabling as its also known as is the process of running all the networking, TV, intercom and access control cabling & equipment back to a central location to allow for easy distribution.

Data cables are installed into an 8-port patch bay that are used in conjunction with a networking switch to distribute hardwired internet around the home for faster and more reliable connection.

TV cables are fitted onto a splitter to distribute free-to-air signals around the home. If you have more than 4 TV Points around your home, you also find a Video Distribution unit that is connected to a power point for additional amplification.

All the cables run through the roof space to “Field outlets” that are located around the home. The field outlets can combine multiple TV and Data points all onto the one plate.

Every Smart Wiring system includes a 30-minute Handover session with our specialist technicians who can assist in connecting your modem, distributing hardwired internet connections through to field outlets and tuning in TV’s. Please contact us here or call us on 08 6363 8744 to book in your appointment today!

Installed on the Field outlets around the home are stickers that indicate which number this corresponds back to in the Smart Wiring panel. You will also find a sticker on the door of the Smart Wiring panel that labels which points are in which room. 

Please contact our Service Department by filling in the form hereor alternatively give us a call on 08 6363 8744.

If you have built a 2-storey house and your Smart Wiring panel is located upstairs, Intelligent Home will install 2 cables from the garage to the Smart Wiring panel. The main reason for this is to send the internet signal from the connection point in the garage to the Smart Wiring panel without running the NBN internal conduit up to the second storey.

Smart Wiring Panel keys are always left onsite. Sometimes the keys are located inside the panel, lift the bottom right-hand corner of the door, and feel on the inside of the panel. If the keys cannot be located, please contact our office on 08 6363 8744 and our staff can assist you in getting another one.

1. Press * followed by the number 5.
2. Enter your Master User Code (4 digits).
3. Choose a user that you would like to change code for and press * – if there is a P on the right next to the User number, it means that there is a code entered for that user slot. If there is a line, there is no current user code for that user slot.
4. Press *for the Access Code.
5. Enter your new 4-digit PIN code.
6. Press # x3 to exit programming mode. 

Adjusting the entry and exit times on a DSC alarm system requires a Service Technician to attend your property. If you would like to book in a Service call, please click here.

The DSC LCD Keypad will indicate a system trouble through the orange triangle on the right-hand side of the keypad. You can find more information on the trouble by pressing *2 and follow the on-screen prompts. 

There are 2 Apps that can be connected to the DSC NEO system:

• Connect Alarm
• Alarm.com

 Please contact our Residential Solutions Team on 08 6363 8744 for more information relating to the Apps, including features and costs.

Hills Vertex Keypad

1. Press * followed by the number 5.
2. Enter your Master User Code (4 digits).
3. Enter the User number you would like to add or change. This must be 2 digits between 01-99 with 01 is the Master User Code.
4. Enter your new User Code.
5. Press # to Exit.

Link to user manual here.

Hills VoiceNav Keypad

1. Press MENU followed by the number 5.
2. Enter your Master User Code (4 digits).
3. Press 1 which selects the Configure User PIN menu
4. Enter the User number you would like to add, or change followed by ENTER. This must be 2 digits between 01-99 with 01 is the Master User Code.
5. Enter your new User Code followed by ENTER.
6. Press MENU x3 to exit programming.

Link to user manual here.

Hills TouchNav Keypad

1. Press MENU on the standby screen.
2. Press CONTROLS on the Menu.
3. Press USERS on the Sub-Menu.
4. Enter your Master User Code (4 digits).
5. Select from the menu list which User Code you would like to change.
6. Type in a New User Code and press ENTER.
7. Press the Home icon in the bottom right to exit programming.

Link to user manual here.