Your Intelligent Home wiring is generally run at the same time as your electrical wiring. By ‘fit off’ stage, your cabling will be complete and your wall outlets (TV, phone and data points) will be terminated with cover plates.
Home run a draw wire/string through the internal fibre conduit in preparation
for the nbn cable. If you have a cable or string coming out of the wall, this
is a sign that your internet connection to the home has not been completed yet.
Please contact your internet service provider to organise a installation
technician visit to complete your internet connection.
The blank wall plates in your audio visual area cover the
entry points to conduits that are housed inside the wall. These 25mm external
(23mm internal) diameter conduits will be used to conceal interconnecting
cables between your TV and audio visual equipment. In order to access the
conduits, the wall plates should be removed entirely or your TV installer can
cut holes through the covers with a hole saw. Due to size restrictions, TV
power cables with large IEC 3 pin plugs, or fixed power leads will require modification
by an electrician or licensed TV installer prior to feeding them through. Some
TVs are supplied with figure 8 style power cables and do not require
When purchasing cables or engaging a TV installer, it is
important to note the internal 21mm conduit size. Selecting HDMI cables with
large head connectors in particular, causes issues on site with a less than
desirable installation result. No one wants to see cables running down the
wall! Thankfully, HDMI cables are available in a variety of sizes and we
recommend using slim cables with a head connector no larger than 20mm in width.
A note on cavity walls: TV Wall Provisions on cavity
walls will be installed using either 25mm conduits or wall boxes with draw
wires only. The installation method will be determined by the on-site
If you are uncertain about what cables are suitable for
your installation, or you don’t know where to start, we strongly recommend that
you contact your original Intelligent Home sales consultant. They will happily
advise you, supply cables over the counter or arrange your TV installation as
If the Intelligent Home scope of work is included in your
building contract then your builder will be responsible for scheduling
installers to site. If you are paying Intelligent Home for works directly, then
you will be responsible for call-ups (unless a prior arrangement has been
confirmed with your builder).
If you are building a new home, Intelligent Home will
generally need to attend site at the same time as your electrician. Detailed
call-up requirements for construction can be found on our Call Up Schedule page. If you have any concerns regarding call-ups to site, please call our
office on 6363 8744.
Speaker cable is covered in either a pink or yellow
sheath. The cable carries 2 pairs of wires (for left and right speakers) and is
looped through your wallpates. If you are installing your own speakers and you
need more information regarding speaker terminals, stripping cable and
installing your equipment click here for our speaker cabling guide.
The nbn provide 4 different types of connections to the home, Fibre to the Node (FTTN),
Fibre to the Curb (FTTC), Fibre to the Premise (FTTP) and Hybrid Fibre Coaxial
(HFC). Each of these require different devices and cables for connection. To
find out what type of connection your premises has please visit the nbn website
utilises the existing copper network to provide an internet connection.
Intelligent Home will install a conduit from the connection location on the
outside of the house to a designated point inside that will be labelled “Fibre
Conduit”. An nbn technician will then install a copper cable from the street to
the side of a home and then from the connection location through the installed
conduit to the designated point. This will then allow the user to connect their
service providers modem to the nbn.
uses a mixture of fibre and copper to provide an internet connection. Intelligent
Home will install a conduit from the connection location on the outside of the
house to a designated point inside that will be labelled “Fibre Conduit”. An
nbn technician will then need to connect a copper cable from the street to the
side of a home and then from the connection location through the installed
conduit to the designated point nbn will then supply a white box called a
Network Connection Device (see picture below). Once the Network Connection
Device is connected to the connection point inside, you can connect your
service provider modem and connect you to the internet.
provides an internet connection through a direct fibre feed. Intelligent Home
will install a conduit from the connection location on the outside of the house
to a designated point inside that will be labelled “Fibre Conduit”. A nbn technician will then install a fibre cable from the street to the outside of
the home and then from the connection location through the installed conduit to
the designated point. The nbn technician will then install a white box called a
Network Termination Device (see below). You can connect your service provider
modem to the Network Termination Device and connect to the internet.
HFC utilises a coaxial
network to provide an internet connection. Intelligent Home will install a conduit from the connection
location on the outside of the house to a designated point inside that will be
labelled “Fibre Conduit”. A nbn technician will then install a coaxial cable
from the street to the outside of the home and then from the connection
location through the installed conduit to the designated point. The nbn technician will then install a black box called a Network Termination Device (see
below). You can connect your service provider modem to the Network Termination
Device and connect to the internet.
the government regulations all new fibre connections incur a connection fee.
These charges may vary depending on which type of connection you have in your
area. Please contact your internet service provider for more information on
fees & charges.
the nbn own most of the telecommunications network, there are a few private
companies that service different areas. Opticomm, LBN Co and Telstra all have
dedicated fibre networks providing internet to a person’s home. These companies
also provide free to air TV through their respective connection boxes meaning
no antenna is required. There are a limited number of service providers who
will connect to these companies, so it is important to check prior to signing
up. For further information on who services your area please click on the links
to handover of your new home, you will need to contact your preferred internet
service provider and organise connection of your home internet. The process can
sometimes take more than 3 weeks, so it is best to give them plenty of time.
you have a handover included in your Intelligent Home package, a prerequisite
is that your home internet connection is active prior to us attending site.
your internet connection is active and you would like to book in your handover,
please click here.
the internet stops working, then you can check your service providers outages
page. This will alert you to any network outages in your area. If there are no
outages, then contact your service provider technical support.
Intelligent Home offers a variety
of different wiring packages to our clients and our standard selection is the 3
The 3 Point Pack includes:
A single TV Antenna point wired back to your
roof space for connection to your antenna.
Two (2) Cat6 data cables labelled as phone & internet which are wired from your NBN internal connection location (usually
your Garage) to a location agreed during
your smart wiring consult.
Depending on the type of Internet
connection you have and where your internal points run to, there may be
multiple ways to connect your modem.
You will generally have two data cables
for phone & internet run from an internal point to your Garage next to a
dedicated GPO (Power outlet) and NBN Connection point. The 3 main connection
types are NBN FTTN/C (Fibre to the Node/Curb), NBN FTTP (Fibre to the Premise)
and NBN HFC (Hybrid Fibre Coaxial). You can find out more information on NBN
Connection types here.
NBN and your Internet Service
Provider will test and prove connection at the first point in your Garage and
leave you to plug in the cables so that you can connect your modem inside. Next
to the NBN connection point in your Garage, you will notice that the 2 Data
points are labelled Phone & Data. These 2 points run to the location that
you have chosen inside the house and may be together or in separate locations
and the names correspond to each other. Essentially, this is where your modem/router will be installed.
Using a standard Ethernet cable, connect the NBN Connection Device in your garage to the port that is labelled Internet,
this will now send the NBN connection through to that corresponding port inside the house.
At the Internet point inside, plug
in the grey telephone cable that comes with your Service Provider modem kit
from the Internet port on the wall to the DSL port on the back of the Modem. Plug
in the power for your Modem and wait 5 minutes for the connection to start.
At the Internet point inside, plug
in another Ethernet cable from the Internet port on the wall into the WAN port
on the back on the Modem. Plug in the power for your Modem and wait 5 minutes for
the connection to start.
You can check the UNI-D1 light on
your NBN Connection device. If this is flashing Orange, you are connected to
the correct port. If it is not, please try another port.
Once you have your Modem
connected, the DSL/WAN, Internet and Phone lights should be illuminated on the
interface. You can now plug in your home telephone into the port labelled PHONE
on the back of the Modem (not the wall port).
you have a 4 Point Pack, 5 Point Pack or have chosen to, you may also have
another data networking point somewhere else in the house. These points will be
run from the chosen rooms back to the Modem location and should be labelled
as N1 or N-Source respectively. To make that point active with an internet connection, you will
need to get another Ethernet cable and connect it from the wall plate labelled
N-Source or N1 to one of the LAN ports on the back of the Modem. Your modem/router will generally have 4 LAN ports. If you have more than 4 network points, you may need to invest in an ethernet switch to extend the amount of network ports.
If you have multiple N Points you can follow
the same direction above to plug in the remainder of the points so that you
have an active internet connection throughout the house.
The Phone port that is run from
the NBN/Garage connection points is a Cat6 Data cable so you can use this point
to connect your internet as well. If you have your Phone point in 1 room and
Internet point in another, it gives you some flexibility to move your Modem
round to find an optimal position.
Intelligent Home offers a variety
of different wiring packages to our clients and our upgrade option is the Smart
Wiring System. Smart Wiring or Structured cabling as its also known as is the
process of running all the networking, TV, intercom and access control cabling
& equipment back to a central location to allow for easy distribution.
Data cables are installed into an
8-port patch bay that are used in conjunction with a networking switch to
distribute hardwired internet around the home for faster and more reliable connection.
TV cables are fitted onto a
splitter to distribute free-to-air signals around the home. If you have more
than 4 TV Points around your home, you also find a Video Distribution unit that
is connected to a power point for additional amplification.
All the cables run through the
roof space to “Field outlets” that are located around the home. The field
outlets can combine multiple TV and Data points all onto the one plate.
Every Smart Wiring system includes
a 30-minute Handover session with our specialist technicians who can assist in
connecting your modem, distributing hardwired internet connections through to
field outlets and tuning in TV’s. Please contact us hereor call us on 08 6363 8744 to book in
your appointment today!
Installed on the Field outlets
around the home are stickers that indicate which number this corresponds back
to in the Smart Wiring panel. You will also find a sticker on the door of the
Smart Wiring panel that labels which points are in which room.
If you have built a 2-storey house
and your Smart Wiring panel is located upstairs, Intelligent Home will install
2 cables from the garage to the Smart Wiring panel. The main reason for this is
to send the internet signal from the connection point in the garage to the
Smart Wiring panel without running the NBN internal conduit up to the second
Wiring Panel keys are always left onsite. Sometimes the keys are located inside
the panel, lift the bottom right-hand corner of the door, and feel on the
inside of the panel. If the keys cannot be located, please contact our office
on 08 6363 8744 and our staff can assist you in getting another one.
Choose a user that you would like
to change code for and press * – if there is a P on the right
next to the User number, it means that there is a code entered for that user
slot. If there is a line, there is no current user code for that user slot.
The DSC LCD Keypad will indicate a
system trouble through the orange triangle on the right-hand side of the
keypad. You can find more information on the trouble by pressing *2 and follow the on-screen
Press *6 and enter your Master User Code. Use the
< & > arrow keys at the top left to find Time & Date, then
press *.Enter the time in 24hour format and the
date starting with Month, Day & Year.
AC Power Fail
The alarm panel is not receiving any mains power. Check
the power plug has not been knocked or disconnected from the main panel and
if there is power at the power point. Please call Intelligent Home if
everything is as it should be.
The backup battery has died or is running low and
requires replacement. Please call Intelligent Home to organise a service
A problem has occurred with the RF signal coming from the
keypad and the alarm panel requires a power cycle. Please switch the power
off at the main panel, open the box and unplug 1 leg of the battery. Wait for
10 seconds, plug the battery back in, switch the power back on and lock the
panel back up.
FTC Rec 1
The alarm system has not received a signal from the App.
Please log into the App, arm and disarm the alarm system.
The alarm system has lost internet connection. Please
check that your home has a current internet signal at the modem and the
cables are all plugged in properly. If the problem persists, please call
Intelligent Home for a service call.