FREQUENTLY ASKED QUESTIONS

My home cabling has now been “fit off”. What does this mean?

I have a 3 Point Pack, how do I connect my phone and internet services?

How do I use my system?

When and how do I select a phone and internet service provider?

Do I need to pay a nbn connection fee?


Why is there cabling coming out of the wall near my meter box after my services have been connected?

Help! I can’t open my smart wire panel.


How do my TV Wall Provisions (conduits) work?


Who is responsible for calling Intelligent Home installers to attend site during the construction of my new home?

When do Intelligent Home installers attend site during the construction of my new home?

My Foxtel IQ4 isn't working in 4K

If Foxtel IQ4 4k is installed and it doesn’t work, try setting it to 4k output instead of auto.

How does my speaker pre-wire cabling work?